NI (Network Initiated) USSD Terms and Conditions

 

1.      Introduction

The NI USSD product is a developer focused form of USSD that enables a USSD menu to be pushed to a mobile phone without the end user initiating a USSD request.  All responses from the end user are automatically passed back to the customer's URL.

 

2.      The Terms and Conditions

 

2.1             In terms of the Internal WASP Agreement already concluded between the parties, the customer will adhere to the NI USSD terms and conditions below and shall continue to be bound by the Internal WASP Agreement.  In the event of any conflict or inconsistency between the provisions of the Internal WASP Agreement, the NI USSD terms and conditions ("the terms and conditions"), and/or the WASPA Code of Conduct (unless specifically and expressly otherwise provided in the Internal WASP Agreement), the provisions of the Internal WASP Agreement shall prevail followed by these terms and conditions, then the WASPA Code of Conduct.

 

2.2             The phrases/words used in these terms and conditions shall, unless the context clearly indicates otherwise, have the same meaning as assigned to them in the Internal WASP Agreement. It is recorded that the definition of "the Applications" in the Internal WASP Agreement shall be deemed to include NI USSD.

 

2.3             Prior to the customer being permitted to make use of the NI USSD and at all times after approval from Vodacom may have been obtained, the customer shall be required to adhere to Vodacom's prerequisites, including but not limited to the following:

 

2.3.1       Vodacom reserves the right to exercise its own sole and absolute discretion in deciding whether to grant Customers access to the NI USSD service.

2.3.2       NI USSD will only be available to customers who have concluded the Internal WASP Agreement with Vodacom.

2.3.3       NI USSD usage will be restricted to usage by Financial Service Providers or to Customers providing services to the financial services sector for security, transaction and / or identity verification purposes only.

2.3.4       Financial Service Providers should have a valid FAIS license in accordance with the FAIS ACT.

2.3.5       The customer must never have been declared insolvent or be undergoing debt counselling or debt review.

2.3.6       All monies overdue and payable to Vodacom by the customer at date of application for the NI USSD must be settled in full.

2.3.7       The customer must have an existing relationship with MNOs' subscribers engaged via NI USSD and use NI USSD services to facilitate the completion or validation of a transaction.

2.3.8       The NI USSD service may not be used as a messaging tool and for direct marketing communication.

 

2.4             As with all transactions, regardless of how they are initiated, for any transaction initiated via NI USSD, the clauses from the Internal WASP Agreement, WASPA Code of Conduct and any other specific service-related clauses relating to NI USSD transactions should be adhered to by the customer.

2.4.1       In the event of a customer using NI USSD for any fraudulent purpose or for any other purpose for which it was not intended, Vodacom shall be entitled to immediately terminate the Internal WASP Agreement concluded between itself and the customer. In terms of the law, Vodacom is obliged to report fraudulent activities to the Law Enforcement Authorities.

2.5             In the event that Vodacom determines (as it may in its sole and absolute discretion do) that the customer cannot or has not complied, or can no longer comply with these terms and conditions, then Vodacom may immediately and without notice reject the customer's application to deploy NI USSD or once deployed, immediately and without notice suspend the Customer's right to use the NI USSD service.

3.      Warranties and disclaimers

Vodacom does not give any warranties with regard to the provision of the NI USSD service and the Customer must ensure that no such warranties are given to the service users.

 

4.      Third parties

The customer shall ensure that in any agreement it enters into with any of its sub-contractors, agents, partners, suppliers or the like regarding any matter relating to NI USSD, or should any of the Customer's rights as provided for herein be exercised through such persons, then it shall bind such persons to the same obligations to which it is bound in terms of these terms and conditions, as may be applicable in the circumstances, and shall ensure that their exercise of such rights do not contravene these terms and conditions. Furthermore, the customer shall be responsible for the acts or omissions of such persons that contravene these terms and conditions.

 

5.      Charges and payments

End users do not get billed for this service as it is initiated by the Customer.  All other charges are indicated on Annexure A of the Internal WASP Agreement.

 

5.1             NI USSD Bearer, Session and Subscription Fees

 

5.1.1       Bearer Costs

Unitisation of 18 seconds will be applied to this tariff – i.e. the Customer will be billed in 18 second increments. The applicable Bearer Costs will be charged as indicated on Annexure A of the Internal WASP Agreement. 

 

5.1.2       Session Costs

A session denotes the full period of time a user browses a customer's menu before exiting or being disconnected) per session.  The applicable Session Costs will be charged as indicated on Annexure A of the Internal WASP Agreement. 

 

5.1.3       Subscription Fees

Subscription fees will be charged as indicated on Annexure A of the Internal WASP Agreement.

6.      Timeouts Limitations

Network Session Timeouts denote the total amount of time allowed on a single NI USSD Session.

 

6.1             Network Timeouts Per Network

Network	Seconds
Vodacom	40
MTN	240
Cell C	180
Telkom Mobile	300

 

7.      Handset Timeouts

Handset  Timeouts denotes the response time frame allocated for the response to be sent from handset to network.

 

7.1             Handset Timeouts Per Network

 

Network	Seconds
Vodacom	30
MTN	30
Cell C	30
Telkom Mobile	45

 

8.      Contact Details

For further enquiries please contact WASP Support:

Office Number:082 178 88

E-mail:vodacomwasp@vodacom.co.za